SHIPPING & RETURNS
We are located in the beautiful Sunshine State, Queensland, Australia.
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We aim to dispatch all orders within 3 business days, however, during peak seasons, and promotional periods, dispatch delays may occur. We will do our best to communicate when to expect delays via our website during busy periods.
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Shipping within Australia:
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We ship Australia Wide via Australia Post.
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We offer a flat shipping cost of $10.95 for all orders up to $149. We use Australia Post tracked package service. Standard shipping of 3-14 business days applies to all orders from time of dispatch.
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*Shipping delays may occur due to other unprecedented circumstances, and due to weather events.
You will receive an Australia Post tracking number shortly after you place your order, please use this to track your item(s).
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We do not accept responsibility for any shipping delays caused by Australia Post. To stay up to date on current climate due to weather events within Australia, please refer to the Australia Post website here.
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Want your item sooner?
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We offer Express Shipping and Priority services from $15. Express shipping within Australia is available by selecting the "Express Shipping" option at the checkout.
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Please allow 1-7 business days to receive your Express Post parcel.
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Need it in a hurry? Priority "Skip The Queue" is sent via Express Shipping and flags your order to a Priority status - therefore bumping it up to the top for faster dispatch.
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International Shipping:
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We offer worldwide shipping from Australia.
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Please note that all customs, import fees and taxes are the responsibility of the customer. Our website automatically quotes international shipping from Australia based on the weight of your order.
If you would like to make a bulk purchase, please request a shipping quote by emailing us at hello@smoo.com.au
RETURN & EXCHANGE POLICY
Faulty/Damaged:
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All of our products are quality checked by our team before being shipped to you.
If you have received a product that you perceive to be damaged or faulty, please contact us at hello@smoo.com.au within 7 business days of receiving the item(s).
Please provide us with your order number, a detailed description of the issue and any relevant photos.
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Exchange:
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Please choose your items carefully as we are unable to offer exchange of product for hygiene reasons.
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Warranty:
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Our stainless steel cups and lids have a 12 month warranty *from date of purchase for issues relating to the functionality of your item. Warranty does not cover cosmetic, or general wear and tear.
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